Delivery

General

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement by email detailing the products you have ordered. Our acceptance of an order takes place when we despatch the order.

By advertising the goods, we are under no obligation to provide them. We may refuse to accept an order: where goods are not available; where we cannot obtain authorisation for your payment; if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions. The list is not exhaustive and there may be other reasons for not accepting an order.

Payment has to be made at the time of order for web-based sales and no credit can be given. Customers making bulk purchases on behalf of a government or commercial organisation, under certain circumstances may be given credit; this should be arranged through Shoothouse. Please use the Contact Page.

Delivery Method

Our policy is to dispatch orders, made before 3pm, the same day for delivery within the UK within 2 to 3 days. For Europe and the Rest of the World deliveries will vary according to method and may take up to 2 weeks. We usually dispatch goods by first class, recorded service unless advised otherwise.

For large items where pricing needs to be requested we will provide a delivery estimate when responding to the enquiry.

There are no deliveries on Sundays or bank holidays.

Items occasionally go out of stock. You will be informed within 2 working days if an item you have ordered is out of stock.

We welcome enquiries about delivery times, methods, insurance and tracking on 01636 893716 or enquiries@shoothouse.co.uk.

Returns

If you’re not happy with your purchase from Shoothouse, send it back within 7 days of receipt and we’ll provide you with a replacement or a refund. To help us deal with your return efficiently, please note the following information:

In all cases you should call Shoothouse on +44 (0)1636 893716 prior to making a return. Items should be returned together with a corresponding order confirmation email, delivery note or invoice along with brief explanation for the reason for return. Items should be returned with their original undamaged packaging. Items with damaged packaging will only be accepted if they are faulty.

We recommend that goods are returned by registered post. If goods are not sent by registered post, we cannot be held responsible if they do not reach us. Please ensure that returned goods are well packed to prevent damage.

Some goods are covered by the manufacturers’ warranty and you are requested to comply with the manufacturers’ directions pertaining to them.